CUSTOMER CARE

I am available by email or telephone 9am-8pm Mondays to Sundays and will always respond as soon as possible to each alert. You will find me courteous and helpful before and after each sale. I want you to enjoy using your bag or belt as much as I enjoyed making it for you. I will not offer for sale a product that I do not consider fit for purpose or would adversely affect my reputation in any way. However, if for any reason, you are dissatisfied with a product I have made, simply return it to me in its original condition within seven days of purchase for a full refund. As I don’t charge P&P to send items to the UK I will not refund your return costs of post and packing etc. Back to About

UNDERSTANDING LEATHER

To fully understand leather is a study  so I will restrict this information to the leather I use and what you need to know about it. I use natural, full grain, aniline leather which means that whilst the leather has been dyed, it has received no finishing top coat other than the oils and treatments intended to add lustre and weather proofing of the product. Only top grade skins are suitable for aniline leather and for that reason it is expensive. It is important for customers to understand that this leather retains its ‘grain’ which consists of the animal’s skin creases, pores, scars, scratches and insect bites etc. It is this grain that gives the leather its character, tells the animals history and is cherished by those like me who love this type of leather. Back to About

HAND MADE

I have no machines for my leather work and therefore make every product using only hand tools. Designs are drawn on graph paper to produce templates for each piece which is cut using a ruler for straight edges and freehand with a scalpel for curved edges. Pieces are glued together to hold them in place whilst being saddle stitched together using mainly polyester thread, which is very strong and maintains its looks. There possibly is no stronger method of joining two pieces of leather. However, being handmade sometimes means that levels of consistency may not equal that achieved by machine adding further nuances to the appearance and character of the product which makes every single piece unique. Back to About

 

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile

 

HOW WE COLLECT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

WHY WE COLLECT INFORMATION

1.    To provide and operate the Services;

2.    To provide our Users with ongoing customer assistance and technical support;

3.    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5.    To comply with any applicable laws and regulations.

 

HOW WE STORE INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW TO WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact martin@littlelondonleather.co.ukor write to Martin Allen, Little London Leather, Little London Farmhouse. Gore Common, Shaftesbury, Dorset, SP7 0PZ, United Kingdom.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

QUESTIONS

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to please contact: martin@littlelondonleather.co.uk or write to Martin Allen, Little London Leather, Little London Farmhouse. Gore Common, Shaftesbury, Dorset, SP7 0PZ, United Kingdom.

SECURITY

I endeavour to take all reasonable steps to protect your personal information.  However, I cannot guarantee the security of any data that you disclose online and I will not be responsible for any breach of security unless this is due to my negligence or wilful default. 

WHOLESALE INQUIRIES

I am a hobbyist leather worker aiming to sell his products to fund the next project. If you have a specific request for a unique product to resell then by all means contact me. I m not interested in bulk quantities of the same thing, most of my work are 'one-offs' and otherwise produced in small numbers. This keeps my work interesting and challenging.

PAYMENT METHODS

If you do not have a PayPal account and do not wish to open one, you can check out using PayPals 'Guest' facility. Continue to checkout and select 'Guest' when the option is given and complete your purchase using your debit or credit card. Alternatively you can select 'Offline Payment' after which I will contact you with alternative payment options including cash, cheque or bank transfer.

 
 

Little London Leather, Shaftesbury, Dorset, SP7 0PZ

To view the range in my home please contact me to arrange a time, thank you. 

T: 01747 855177

M: 07771 832488

E: martin@littlelondonleather.co.uk

MON - SUN:  9am - 8pm

  • Facebook - Black Circle
  • Instagram - Black Circle

© 2023 by Ceramic-Studio. Proudly created with Wix.com

  • Black Facebook Icon
  • Black Instagram Icon
  • Black Twitter Icon
  • Black Pinterest Icon
0